PLEASE SEE BELOW PRACTICE STATEMENTS, LEAFLETS AND PROTOCOLS
RESPECT FOR STAFF AND PATIENTS
EQUALITY AND DIVERSITY POLICY
UPDATED ELECTRONIC PATIENT RECORDS
NON NHS FEES / WHY DO GP'S CHARGE FOR SOME SERVICES
STATEMENT FOR INFORMATION GOVERNANCE - HOW WE GOVERN THE USE OF YOUR INFORMATION TO ENSURE IT IS USED LEGALLY, SECURELY, EFFICIENTLY AND EFFECTIVELY
Our staff will always try to help you whatever the circumstances, however sometimes matters are not always in their control.
They will treat you with professionalism, courtesy and respect at all times.
If you consider that you have been treated unfairly or inappropriately, please ask a member of the reception team to contact the practice manager who will be happy to address your concerns.
Please do the same in return as, aggression and rudeness is unnecessary, will not be tolerated and may lead to you being asked to register elsewhere.
Please see our Zero Tolerance Policy.
Thank you for your consideration.
Sylvia Obrien. Practice Manger