We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received, t his will enable wider input into matters important to Patients of the Practice and fits in with the proposed changes to the NHS which, seek to give the public a greater say in the way health services are organised.
If you areinterestedin being part of this Reference Group, we would really like to hear from you, particularly if you have experience in:
• Matching limited resources to demand
• Customer service or
• Dealing with the public
There is an obligation to ensure that the structure of the group is representative of all ages, sex, ethnicities, people with long term conditions etc so, please don’t be disappointed if initially, we cannot include you - we will rotate members and will keep your details on file.
If you would like to register your interest, please click the sign up above to open the sign-up form and complete all the fields, we will contact you via email and keep our surveys / communications succinct so it shouldn’t take too much of your time.
Patient Reference Group Questions & Answers
Q Why are you asking people for their contact details?
A We would like to be able to contact people occasionally to ask them questions about the Surgery and how well we are doing to identify areas for improvement. Going forward
Q Will the Doctor see this information?
A This information is purely to contact Patients to ask them questions about the Surgery, how we are doing and ensure that changes that are made are Patient focused. If the Doctor is responsible for making some of the changes in the surgery they might see general feedback from patients
Q Will the questions you ask be medical or personal
A No. We will only ask general questions about the Practice, such as short questionnaires
Q Who else will be able to access my contact details?
A Your contact details will be kept safely and securely and will only be used for this purpose – they will not be shared with anyone else
Q How often will you contact me?
A Not very often – it does depend on the responses we receive and any actions planned as a result
Q What is a Patient Reference Group?
A This is a group of volunteer Patients who are involved in making sure that the surgery provides the services its Patients need
Q What if I no longer wish to be on the Reference Group or I leave the surgery?
A We ask you to let us know by email if you do not wish to receive further messages